Privacy Policy

At Positive Two, we are committed to protecting your privacy.

We collect your name, address, email address and telephone number only to process and deliver your order, provide customer support and meet our legal obligations.

We will never sell or share your personal information with third parties, except where necessary to process your order (for example, payment providers and delivery companies).

You have the right to request access to, correct or delete your personal information. To do so, please contact us.

Terms & Conditions

By placing an order with Positive Two, you agree to these terms.

All products are subject to availability.

We aim to ensure all product descriptions and prices are accurate, but we reserve the right to correct any errors.

Orders will be dispatched within the stated delivery times.

Candles should always be used in accordance with the supplied safety instructions. Positive Two accepts no responsibility for damage or injury caused by misuse of our products.

Returns & Refund Policy

If you change your mind, you may return unused items within 14 days of receiving your order.

Items must be unused, in their original packaging and in a resalable condition.

Personalised items cannot be returned unless faulty.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photographs so we can arrange a replacement or refund.

Refunds will be processed using the original payment method once the returned goods have been received and inspected.

Delivery Policy

We currently deliver throughout the UK.

Orders are usually dispatched within 1–3 working days.

Standard delivery typically takes 2–5 working days after dispatch.

Delivery times may vary during busy periods.

Once your order has been dispatched, you will receive confirmation by email where applicable.