Returns & Refunds

At Positive Two Candles, we want you to love your purchase.

If your order arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and clear photos of the damage.

We will offer a replacement or full refund for damaged or defective items.

If you change your mind, you may return unused and unopened items within 14 days of receiving your order. Return postage costs are the responsibility of the customer. 

For hygiene and safety reasons, we cannot accept returns on candles that have been lit or used.

Refunds will be processed to your original payment method within 5–10 working days after we receive and inspect the returned item.